WARRANTY POLICY

OFFICIAL SKULLCANDY WARRANTY POLICY

Skullcandy provides a manufacturer's 2-year limited warranty against defects for all of its Products with the exception of power banks which has a 1-year limited warranty, and soft goods which may be eligible for an exchange, refund, or coupon code within 30 days of the original date of purchase. If a Product was purchased from the Skullcandy website or a Skullcandy authorized seller and, at the time of purchase, contained a manufacturing defect or had been damaged by improper care prior to the time of purchase, then Skullcandy in its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product for use on the Skullcandy online store. The amount of the Warranty Credit shall be equal to the purchase price of the Product, but in no event shall the amount exceed Skullcandy’s manufacturer suggested retail price (“MSRP”). Skullcandy reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty. All Warranty Credits may be used toward the purchase of any Skullcandy Product available on the Skullcandy online store. Note that Skullcandy regularly changes the models, colorways, and styles of its Products and cannot guarantee the availability of an exact replacement for any Product. SKULLCANDY DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY. 

Please note that because Skullcandy is unable to oversee or control the quality of its products sold by unauthorized sellers, Skullcandy’s warranty is not available for products purchased from unauthorized sellers.  Skullcandy’s warranty extends only to products purchased from authorized sellers that are subject to Skullcandy’s quality controls and have agreed to follow its quality controls.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • A Proof of purchase with a clear date of purchase is required for warranty processing. 

  • We are not responsible for items lost in transit. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.

Please allow 5 business days for your warranty claim to be processed from the time we receive your Product.